Question 1

What is the difference between a smart home integrator and a retail store?

Accepted Answer

A smart home integrator like Starpower provides end-to-end service: we design custom systems, professionally install everything, and provide ongoing support. Retail stores sell products off the shelf without installation, programming, or system integration expertise.

Question 2

Do you offer design consultations before starting a project?

Accepted Answer

Absolutely. Every project begins with a complimentary design consultation where our experts assess your space, understand your lifestyle, and create a customized technology plan. You can also explore ideas using our Dream Visualizer.

Question 3

Can you work with my builder or architect on new construction?

Accepted Answer

Yes—we specialize in new construction and renovation projects. Early collaboration with your builder ensures proper pre-wiring, conduit placement, and equipment room planning. Visit our showrooms to see integrated examples.

Question 4

What brands do you carry for home theater and audio?

Accepted Answer

We partner with the industry's finest brands including Sony, JBL Synthesis, Sonos, and more for home theater and whole-home audio. For automation, we're certified in Control4 and Lutron systems.

Question 5

Do you service the systems you install?

Accepted Answer

Yes. We offer comprehensive service plans and remote monitoring to keep your systems running flawlessly. Our customer service team is available for troubleshooting, upgrades, and ongoing maintenance.

Question 6

What areas do you serve?

Accepted Answer

We serve the Dallas-Fort Worth metroplex from our Dallas and Southlake showrooms, and the Phoenix area from Scottsdale. We also take on destination projects across the country.

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