Where do I begin to say thank you for the extraordinary job all of you did to convert my media room to an amazing theater. From day one the professionalism, coordination and attention to each detail made me proud of Starpower and the Man Caves efforts. Thank you to Shaun and Gayla for being concerned with my day and making sure the workers were on time and efficient. This is why you are the best! Customer care, service and a love for what you do on all levels. You delivered like a Hall of Famer! Thank you for all you did for me!  Please let all who had a hand in this know how pleased I am with their work!

Nancy Lieberman

We recently purchased our media room equipment from Starpower and we had the privilege of working with Bobby Garrett. He did a spectacular job in upholding the reputation of Starpower and its superior customer service. He is not only very professional, but also a very hard-working individual always making sure the customer is completely satisfied.

Julie C.

My mother-in-law came over and couldn’t believe the picture, sound and quality of everything that Starpower did for our media room. I wanted to tell her, “told you so!” as she was the one who kept telling me to go down the street to a chain store. Once she saw our new media room, she then knew why we were making such a big deal about Starpower!

Joe G.

I recently purchased a home theater system from Starpower and I’m satisfied not only with the theater system, but with the professionalism showed by Mark Smith. Mark spent several hours with my wife and I to completely understand our home theater expectations. Moreover, he took the time to visit our residence to ensure that the system we selected represented the best choice for our newly constructed home theater room. Finally, the Starpower installation team was courteous, professional, and very competent in the installation of our system. My wife and I appreciate the purchasing experience of our system through Starpower. I will recommend Starpower to any of my friends seeking a home theater system.

Jimmy J.

We recently purchased a Samsung 7000 Series LED TV and a Yamaha RX-A810 Receiver to replace components in an existing home theater system.  Your installers Gabriel and Chuck were out today to install the components. They were incredibly knowledgeable and professional and did an awesome job. I had a couple of components that weren't integrating properly in the current system and a new Apple TV component to be added and when they left, everything was working perfectly.  I would like to commend these guys on a job well done.

Jeff Morrow was my sales representative and he too was great in helping me to select the right components for my system.  I also commend Starpower on your competitive pricing - as you were equal to Best Buy on the TV and less than Best Buy's online price on the receiver.  Jeff's customer service combined with the fact that your installers work for you and are not outsourced was the reason I selected Starpower.  This was a comparatively small purchase - not a whole home re-do, but rest assured I will definitely use Starpower again (without shopping around) for our audio/video needs.

Thanks so much!

Lisa, Colleyville, Texas

The Starpower guys are awesome! Very nice, extremely professional and detail-oriented. They helped me out with a few things and we are now adding on to our order.

Nicholas T.

Experiencing the Starpower “5-Star Service” promise first-hand was truly an experience. As a first time homeowner, there seemed to be an endless stream of strangers in my house. With all the stresses and unexpected snags that come with moving in and owning a home, I can sincerely say that my Starpower experience was absolutely flawless. I knew, without a shadow of a doubt, that the folks from Starpower would be prompt, friendly, respectful and knowledgeable. They got the job done and did it right. From the in-store experience to the in-home experience—Starpower has truly proven to me that it is second to none.

Rachel L.

Mark Smith, our sales representative with Starpower, has made me a customer for life. He treated us with the utmost professionalism and most importantly, listened to what we wanted and translated that into what we needed. He used his audio and video knowledge and experience to recommend just the right system and equipment for us. We walked out feeling like we truly got the most value for our audio and video dollar. I will recommend Starpower to my family and friends without hesitation. Our installation guys were prompt, extremely knowledgeable, professional, and worked quickly and efficiently. We couldn’t be more pleased with the way they carried out their installation. They are a great credit to the quality of the Starpower team. As a business owner, I am acutely aware of the importance of service in winning referrals and repeat business. As long as Starpower continues to maintain this level of high quality service, we’ll be coming back to Starpower for many years to come.

Harry D.

We recently had some installation/repair work done on a Sony television. The repair technicians at Starpower truly made the experience a wonderful one because they were extremely knowledgeable and helpful through the whole process. I will always ask for them in the future and hopefully will be lucky enough to have them as our technicians again. The Starpower sales staff is very helpful, friendly and takes great care to see that we received good service.

Sharon S.

We had great service from Starpower on Christmas Eve. I was very excited to hook up a new Xbox 360 to my awesome Starpower room, and realized I did not know exactly how to do it. George, an associate at Starpower, took my call and walked me through it with research and options. Great result during a busy time for everyone, and the family entertainment was saved!

Tony K.

Starpower was so patient and so generous when their crews were installing my new television and DVS player. It took several trips and every time the crew showed up, they introduced themselves, put on blue booties to protect the carpet (without being asked) and did an excellent job. If I were “secret shopping” with Starpower, I would give them five stars out of a possible five stars.

Vicki H.

I wanted to write and thank George Leslie for helping me today with my purchase.  George went, in my opinion, above and beyond his job at your store.  He didn't try and 'sell' me anything...what he did was guide me in my purchasing expeirience.  If I had to guess, I would say George spent two hours one on one with me, explaining the differences of products, pros and cons, and helped me make an informed purchase...and he never once gave me the impression he was getting tired of my questions, nor did a smile never leave his face. I have been to your location on two seperate occasions now, and I can tell you, Star-power has earned not only my business, but also my respect.  From the first visit, when Mr Pidgeon came up to my four year old son and me, took us into his personal office and gave my son a handful of little toys, and today, Mr Pidgeon again, took the time to come over and shake my hand, as well as introduce himself and tell me he was glad I visited his store.  I mean, really, WHO DOES THAT!  I cannot express how happy my wife and I are with our new plasma TV.  I look forward to doing business with your company in the future.

B. Wendling

The road to hell is paved with good intentions as you well know but I do want to thank you for your personal attention to Nancy and me and the post delivery installation provided by Richard Walker and his assistant Ross.

You all were outstanding and a pleasure to have in our home. Starpower is incredibly fortunate to have you and you, in turn, are fortunate to have Richard and Ross in your stable of support: they are fantastic!

Please let them know how much we enjoyed being with you all and look forward to seeing you again

C. White

I wanted take a few minutes to stop and thank you and your team.  They did an outstanding job guiding me through product selection, installation and configuration at my home.  You and your team were able turn a very frustrating experience at Modia into an enjoyable sales experience and now a family room that will provide years of enjoyment. 

The guys performing the install were very professional, knowledgeable and respectful of my home.  I know this was not a big deal for you guys, but you made me feel like a very important customer.  I’ll be coming back for product upgrades and possibly updating my game room with a sound system and projector.  I’ll definitely be referring you to my professional colleagues and friends. 

Thanks again,

R. Cano

Just wanted to thank you for helping us make our media room a reality! We had around thirty people over yesterday for Thanksgiving and it was so much fun to be able to enjoy football together in our new room.
A special thank you goes out to Terry who helped us envision the arrangement and was a tremendous source of ideas. Natalie, who was a terrific coordinator; Jorge who could not have been any more helpful- He was wonderful; David, Juan and Francisco, who are so incredibly talented at what they do; and especially to Charles, whose attention to detail and all around remarkable work ethic should be rewarded.
Today Rich and I will kick back and relax in our new space, then start planning our next get together! Thanks again for all your help!

Our best to you always,

Rich & Sara B.

Gentlemen,

It has been 3 years since the installation of all our electronics provided by Ron Kushner and the Scottsdale Starpower team in our new home in Paradise Valley. At the time you were very new to Arizona and eager to provide a complete and comprehensive system including Crestron controls, security/alarm, telephone, internet, telephone, cable and satellite TV. In addition you provided the VIP Concierge warranty service and maintenance to the system and equipment for three years. Looking back it was a wise decision to select Starpower. The VIP service was all that was promised and expected. The staff of electronic technicians throughout the period were outstanding - technically competent, service oriented, courteous and polite - a total delight. Thank you. I'm one very happy customer/client.

Of further interest, our three years expired on December 31. At 9:30 AM, January 1, my entire system "died". As you know New Years Day is college football bowl day. I called your VIP desk and by noon my system was up and running, thanks to Joe Bakutis who left his family on New Years Day to help. I again am most appreciative for your fine service. As a former business owner I know you often hear complaints and grievances and rarely kudos. I thought you should know this kudo.

Many thanx.

John E.

I just wanted to tell you about one of your managers who went above and beyond tonight for us. We've been having trouble with the Samsung that we got from y'all for our family room ever since it was installed. We just can't get it to work consistently. We've had several service calls and it always works fine after they're here, but it doesn't seem to last. So, about 7 tonight, I was trying to turn it on to see the latest in Boston and I couldn't get it to work. I called to talk to Tony (he can sometimes walk me through it), but he had left, so they put Robert on the phone. After trying unsuccessfully to help me (in the meantime, Jeff came home and was messing with it, too), he offered to come over after the store closed. He came by about 8 and spent close to an hour here. Turns out we had a bad HDMI cable. There were some other issues, too, which he was able to troubleshoot. Anyway, I just wanted you to know what a wonderful employee you have. We were so frustrated and really appreciated his tenacity and patience. Kudos for hiring great people (honestly, everyone is always very nice...but tonight was the first time someone was able to get to the root of the problem) and making service a top priority!


Thanks again,

Fran T.

While building our new home in Colleyville, our builder suggested we meet with Starpower in Southlake to discuss our needs in the electronics area.  We have found the Starpower experience excellent, starting with the professional and knowledgeable way Matt handled our initial needs, as well as the follow up to ensure all issues and questions were properly answered.  The installation and initial service work was handled very well by Justin and Jeff.  They did a great job and took all the time necessary to handle all questions and made sure the entire installation worked properly.  When a recent issue surfaced, Matt went above and beyond as he personally came to our address home during his lunch hour, as a service representative was not immediately available.  Matt fixed the problem during his visit.

We are very happy with Starpower and strongly recommend the Starpower Team to others!

Stan and Karen, Colleyville, TX