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I would like to let you know that your people (Starpower) whom interacted with my wife and I were all very courteous and professional! And when I say "all", I mean literally every individual that entered our front door brought with them a very professional appearance, attitude and outlook on the entire project!!
David, I do not know how you and your brother instill that high of a level of commitment to your customers and maintain it enterprise wide. You guys should think about offering seminars for business owners and executives to teach them how to develop this kind of team dedication. It is truly amazing!!
We have been impressed with every one of the Starpower implementation team members (Even when there was a mix up or some confusion no one EVER tried to make it our fault or not take ownership of the mix up) and we cannot tell you gentlemen how much that has meant to us!! It seems like in current times the standard operating procedure is too tell people everything they want to hear to get their business and as soon as the vendor has a good chunk of your money somehow all the commitments and promises become forgotten or confused! And as a follow on to that, the same vendors in most cases will then become very upset about the customer pointing out the obvious difference between what was agreed upon and what in fact is now being offered as the final product. We never got anything like that from anyone at StarPower during the install process and the aftercare program.
I will say that after the experiences we have had with other vendors we were skeptical that this would be any different! The fact of the matter is, “StarPower is a different animal all together” and as you told me in the beginning we would have to experience it to understand or believe it...You were right and we are now customers!! Not just someone you guys sold something too!!
Starpower has truly earned its extraordinary reputation! We are sold and glad that we did business with you personally David and the Starpower team!
Thanks again for bringing us into the Starpower family and we look forward to a long-term relationship with you and your organization!
Michael C., Prosper, Texas